Customer call system
Your path to shorter waiting times
With our customer call system, Oxygen.Q, your customers can make good use of longer waiting times at the counters. At the same time, your visitors are informed and entertained. In this way, you significantly increase customer satisfaction; your customers can shop instead of waiting and browse instead of standing in line.
Advantages of Oxygen.Q - Customer testimonial
The Oxygen.Q customer call system manages customer traffic in government offices, businesses, retail stores, and service providers, ensuring the swift and fair allocation of waiting customers. If desired, customers can be simultaneously informed and entertained in a separate area on the call screen. This significantly reduces perceived waiting time and increases customer satisfaction. Oxygen.Q is fully scalable and tailored to your processes and workflows. The ticket terminal, tickets, and screen display can all be customized to match your branding.
Lowers
Stress potential
In waiting areas where diverse people gather and waiting times are unavoidable, stress levels can quickly rise. A call system with a visual display provides precise information about the waiting order, thus eliminating uncertainty. Supplemented by a varied program of activities and entertainment, it demonstrably contributes to a significant reduction in stress levels.
Reducing the perceived waiting time
The visual representation of progress through call systems and queue management systems, as well as the integration of a supporting program consisting of weather forecasts, current news, information or even entertainment films, noticeably contribute to making the waiting time feel shorter.
100% browser-based
With Oxygen.Q, your customers' queue positions, weather data, news, and information are displayed directly on your monitors – playout is entirely automated without any additional software. Everything is managed via a simple website, making customer interactions and information accessible from any internet-enabled device. Simple, efficient, and easily accessible to everyone.
Customer card with
QR code
Customer cards make checking in at your call system incredibly easy by quickly scanning a customer-specific QR code. Customer data is captured instantly, accelerating data entry and thus customer management. Your staff is relieved of unnecessary workload, and queues are minimized even before reaching reception through self-service. This gives your employees more time to focus on what matters most.
Intuitive
Oberfläche
Our user-friendly and intuitive interface allows for a quick learning curve. Thanks to its thoughtful design and barrier-free accessibility, it offers a seamless user experience for you and your employees, significantly increasing efficiency in daily work.
Employees-
relief
Oxygen.Q relieves your employees by automating routine tasks such as calling customers and managing queues. This allows your team to focus more on essential activities. The clear structuring and prioritization of customer calls reduces stress and uncertainty in the workflow, contributing to a more pleasant working atmosphere and increasing satisfaction for both employees and customers.
Own
Contents
Benefit from the flexibility of the Oxygen.Q system to present your own content alongside customer calls and our content offerings. Ideal for introducing your company, highlighting special services, important changes, or promoting exclusive products – this will not only increase customer loyalty but also your sales.
Modular and
Scalable
Modular and scalable: Oxygen.Q adapts flexibly to any size and structure – whether it's a small retail store, a company headquarters, a small municipal office, or a multi-district facility with multiple call points and complex customer management requirements. Thanks to its modular design and scalable software, you can tailor the system precisely to your needs and leverage all the benefits for your business. Even with growth and expansion: Oxygen.Q grows seamlessly with your organization.
Data protection
compliant
We comply with the strict requirements of the GDPR for the protection of personal data by omitting names in customer management. Even during registration at your call system, we protect your customers' data from prying eyes through data masking. Furthermore, any unnecessary information can be omitted, guaranteeing anonymous processing regardless of your process structure. Oxygen.Q ensures GDPR-compliant queue management.
Transparent queues
Uncertainty about waiting times affects customer perception, emotions, and even behavior. Our call system informs your customers in real time about the number of people ahead of them and thus their position in the queue. This gives them a clear overview at all times of how many people are ahead of them. This ensures transparent waiting times and minimizes stress.
Statistical
Evaluation
By digitally capturing customer traffic in your business, you gain deep insights through detailed daily, weekly, or monthly reports. Key performance indicators (KPIs) such as the number of customer interactions, as well as average and total waiting times, allow you to optimize processes. These insights contribute to increased process efficiency and customer satisfaction, and in retail, they can even boost your sales. Take advantage of the benefits of digitalization!
We'll take care of the technical aspects.
Focus entirely on your customers – we'll take care of everything behind the scenes. Completely transparent, of course. With our ASP (Application Service Provider) solution, we handle all the administration, including updates, security patches, and monitoring, whether it's a standalone installation or a networked customer management system. This ensures your system is always up-to-date without you having to worry about the technical details. And if it ever goes offline, we'll be the first to notice and take care of it.
Numeric
call
Forget about calling out names or other personal information in a crowded waiting room. Our customer management solution uses only numbers or number-letter combinations for identification. This ensures the privacy of your customers and compliance with GDPR guidelines – a benefit they will surely appreciate.
Alarm function
for emergencies
In case situations become tense in the waiting area, the clerk's office, at the checkout, or at reception, our customer call system offers a discreet alarm function. This allows your employees to quickly and unobtrusively call for support – whether internal staff or security personnel. The alarm can be activated from any employee terminal and allows for precise control over who is alerted and where, if needed. Create a more reassuring environment for your staff by enabling them to quickly and easily request assistance with a simple touch or click.
Call via
Smartphone
Smartphone access: With Oxygen.Q, overcrowded waiting rooms and queues stretching into the hallway are a thing of the past. Offer your customers the freedom to use their waiting time elsewhere – for example, for a coffee at the bakery around the corner. Thanks to our web-based solution, they can easily track their current waiting position using their smartphone. This makes waiting flexible and stress-free.
Multilingual
from Aloha to Zdravo
Hello! Bonjour! Merhaba! Ciao! Hola! Bok! Our system speaks many languages! This diversity helps overcome language barriers and ensures an inclusive experience for all customers. In our multicultural society, this is a crucial factor in building trust and making your services easily accessible to everyone. With the multilingual support of the Oxygen.Q customer management solution, customers feel understood and valued.
Digital
Switch indicator
Digital counter and room guidance: With our digital display, your customers know immediately where to go when their number is called – be it a specific counter, a particular room, or a checkout. The clear and direct wayfinding, combined with door signs that explicitly display the called numbers, eliminates any uncertainty and ensures seamless orientation. Uncertainty about finding the right place is thus a thing of the past. This significantly contributes to a smooth and efficient process, so that both customers and employees benefit from increased satisfaction.
Autonomous and
Dedicated
Our customer call system is a standalone solution that requires no access to your company network. It uses a dedicated LAN/WLAN network reserved exclusively for the call system. This independence eliminates the risk of additional security issues, ensuring that neither customer data nor internal information is exposed to additional attack vectors. This enhances the reliability and security of your operations.
In split-screen mode, Oxygen.Q offers you the possibility to combine a wide variety of content into an exciting content mix, thus noticeably shortening the perceived waiting time.
While your customers can check the queue status at any time in one area of the screen, they can see, for example, current news, weather reports or your advertising clips in the other half of the screen.
We would be happy to show you a solution tailored to your individual application.
