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Customer call systems
Your way to shorter waiting times
With the help of our customer call system Oxygen.Q your customers can bridge longer waiting times in front of the counters in a sensible way and your visitors will be informed and entertained at the same time. Thus you increase satisfaction significantly and your customers can shop instead of waiting and browse instead of queuing.
Vorteile von Oxygen.Q - Kundenaufruf
The Oxygen.Q customer call system controls customer traffic in government agencies, companies, retail or service providers and ensures a quick and fair assignment of waiting staff. On request they can be informed and entertained simultaneously in a separate area on the call screen. This shortens the perceived waiting time and significantly increases satisfaction. Oxygen.Q is fully scalable and will be adapted to your processes and procedures. The ticket terminal, the tickets and the display on the screen can be individually adapted to your design.
REDUCES STRESS POTENTIAL
The potential for stress increases, especially in waiting areas where different types of people meet and there are waiting times. The visual display and the framework and entertainment program demonstrably reduces the stress potential.
PERCEIVED WAITING TIME REDUCTION
The visual progression of patient calls and the possibility of integrating a supporting program such as weather, news, information about the practice or entertainment films reduce the perceived waiting time.
BROWSER BASED
The patient call, the call via smartphone, the call module and all content are browser-based. Whether it's weather, news, practice and patient information or a supporting program, use modern Internet technology.
MULTIPLE CALL AREAS
For larger practices, emergency rooms or clinics with several waiting areas, setting up and implementing multiple call areas with Oxygen.Q is no problem.
INTUITIVE INTERFACE
Easy to use and intuitive user interface. Quick orientation for you and your employees. No hours of instruction needed. Modern and barrier-free interface.
EMPLOYEE RELIEF
Relieve your employees with the modern patient call and thereby increase the effectiveness of your practice or medical facility. Concentration of the employees on the essentials.
OWN CONTENT
Use the flexibility of the system and present your own content in addition to the call for patients and the supporting program. Present the practice or clinic, publish your IGeL services and increase your sales.
MODULAR AND SCALABLE
It doesn't matter whether it's a small practice or a clinic with several calling areas. The patient call system with the Oxygen.Q software and the entire hardware is modular and scalable. Use all the advantages of the system.
PRIVACY COMPLIANT
The GDPR does not allow personal data to be passed on. The last name is also part of the personal data. With our systems, however, a GDPR-compliant call is guaranteed.
WAITING TIME DISPLAY
With the waiting time display, you communicate the average waiting time and, for example, give the patient the opportunity to decide whether they would rather wait in the practice or go and have a coffee in the meantime.
STATISTICAL EVALUATION
View your personal daily, weekly or monthly evaluation. Number of patient calls, average waiting time or total waiting time. Use the statistics, for example, for your quality management or process optimization
ASP SOLUTION
You take care of your patients, we take care of the rest. With the ASP solution, we take care of the entire administration, including importing updates or patches, regardless of whether it is a stand-alone solution or network-based.
NUMERIC CALL
No surnames, no first names or other information are called through the practice, only a number or number-letter combination is displayed and thus complies with the DSGVO.
ALARM FUNCTION FOR EMERGENCIES
Impatient or violent patients? Situation out of control? Notify colleagues, security personnel or the police via the alarm function. Fast help by touch or click.
ACCESS BY SMARTPHONE
Full waiting room? Line up the hallway? Not with oxygen.queue, you give the patient the opportunity to go for a coffee at the bakery around the corner while they are waiting.
MULTILINGUAL
Hello! Hello! bon jour! Merhaba! Bye! Hello! Bok! Use the multilingualism of the system and overcome language barriers. In our multicultural society, this is essential and creates trust.
NOTICE GONG
The system is equipped with a notification gong so that no call is missed in the waiting area. With each call, an acoustic signal sounds, which draws the patient's attention to the next call.
STAND ALONE
The pure patient call is a closed system and is supplied as a stand-alone solution. Everything runs over an independent WLAN network which is only used by the patient call system.
In split-screen mode, Oxygen.Q offers you the option of combining a wide variety of content into an exciting content mix, thus noticeably reducing the perceived waiting time.
While your customers can check the queue status at any time in one area of the screen, they can see latest news, weather reports or your advertising clips in the other half of the screen.
We would be pleased to show you a solution tailored to your individual needs.
